FAQs About Purchasing Online Training

Can you invoice me?

In some cases, yes we can. Please contact us at staff@neha.org

Refund Policy?

The refund request must be received within seven (7) days of purchase. There will be NO refund provided if the request is outside of the seven (7) day time frame OR if a program is partially completed. Please direct refund requests to staff@neha.org

FAQs About Taking the Course

Is Access Instant?

Yes, once you have completed the registration process you will receive an email with your login information.

I did not receive my login information – what do I do?

Check your “junk folder” and if you still do not see it, contact us at support@nehahaccp.org And we will be happy to give you your information.

Will I get a CD or manual in the mail?

NO, all course materials required are online.

Do I need to finish the course in one sitting?

No, the system will remember where you left off and start you there the next time you login.

Do I need to use the same computer/ tablet to access the course?

No, you can access your course 24/7 from any computer/ tablet that has an internet connection.

I can't log in, what should I do?

  1. Make sure your Caps Lock button is off, passwords are case sensitive.
  2. If you have logged in before you would have change your password. If you have forgotten your new password, simply click on the "forgot my password?" link on the home page and your account info will be emailed to the email address you used when you first signed on.
  3. If you are still unable to log in please contact us, we will be happy to assist you.

How long does the course take to complete?

Depending on the level of the participant’s knowledge, the course generally takes 6 – 8 hours to complete.

Can I fail the course?

No. The course is set up as a self paced training course. Each module has a test, if you do not pass the test, you will be asked to review the module again and then you can re-challenge the module test. You cannot move onto a new module until you have successfully completed the module test. There is no limit to the number of times you can challenges each module test.

How long do I have to finish the course(s) that I have purchased?

There is no expiry to access the course(s) until completion.